Privacy Policy

At Omnitoria, your privacy is important to us. This Privacy Policy describes the personal data that Omnitoria, LLC (collectively referred to as “the Company,” “we,” “our,” and “us”) processes. This Privacy Policy also explains how we process personal data and for what purposes.

Summary of Key Points

• This Privacy Policy explains when we process Personal Data for our legitimate business interests. For more information on how to access and control your data, please see the “How you can control your data” section.
• We currently do not use cookies to track the use of our websites and apps, but reserve the right to do so in the future. If and when the use of cookies and other technologies are implemented, we will establish a cookie policy. 
• We do not sell your data.
• We transfer data across borders, including to and from the US and other locations. Where applicable, we abide by the EU Standard Contractual Clauses for Processors pursuant to the European Commission Decision as of 4 June 2021 for Customer Personal Data exported from the EEA or Switzerland or (ii) the EU SCCs as amended by the UK International Data Transfer Addendum for Personal Data exported from the UK..
• We comply with the General Data Protection Regulation (the “GDPR”), as it applies in the EEA, Switzerland, and the UK and other applicable privacy laws. If you are a resident of the European Economic Area (“EEA”), Switzerland, or the UK, please see the GDPR Notice that applies to you.
• We comply with the California Consumer Privacy Act (the “CCPA”). If you are a resident of California, please see the CCPA Notice that applies to you.

Who we are

We provide websites (“Sites”) where visitors and other members of our community (“Visitors”) may learn about our offerings, and view Site materials. We also provide Salesforce AppExchange applications such as Declarative Webhooks (“Apps”) and related services (“Services”) that enable businesses, including current and prospective customers (collectively “Customers”) to extend standard Salesforce functionality. Declarative Webhooks in particular is a Salesforce native integration builder that allows our Customers to send and receive data from third party systems with a REST API. In connection with the Site, Apps, and Services, Omnitoria may collect, record, and analyze information about Visitors, including its Customers, which may include individually identifiable information that would allow Omnitoria to determine the actual identity of or contact information of a specific individual, billing information, account settings, and other data (“Personal Data”).

Who is my data controller?

Certain data protection and privacy laws, such as the GDPR, differentiate between “controllers” and “processors” of personal information. A “controller” decides why and how to process personal information. A “processor” processes personal information on behalf of a controller based on the controller’s instructions.

For Visitors, the Company is the controller, to the extent that we collect or you provide your Personal Data..

For Customers, you are the controller of the data collected while using our Apps or Services.

How we collect and use your data

How we collect Personal Data depends on how and why you use our Sites, our Apps, and/or our Services.

We collect Personal Data directly when you submit it to us, as a Visitor or Customer, as well as indirectly, such as through the use of automated technologies or from third parties. To help keep our databases current and to provide you with the most relevant content and experiences, we may combine information provided by you with information from third-party sources, in accordance with applicable laws. For example, the size, industry, and other information about the company you work for (where you have provided the company name) may be obtained from sources including professional networking sites and information service providers. We provide more information about how we collect Personal Data below.

Omnitoria uses your Personal Data for certain legitimate business purposes, including the following:

• to provide you access to and use of the Apps and Services, including registering as a Customer;
• to deliver the Apps and Services to our Customers;
• to improve and enhance your experience with the Apps and Services, including the content and general administration of the Apps and Services;
• to retain records as may be required for tax, legal, and financial purposes;
• to understand how you use and interact with the Services in order to provide technical functionality, develop new products and services, and analyze your use of the Services;
• to communicate with you;
• to provide you with customer support in connection with your use of the Services;
• to detect fraud, illegal activities, or security breaches;
• to receive and make payments; and
• to provide information to regulatory bodies when legally required.

In the sections below, we are more specific about the purposes for which we use each category of data.

Data provided by or collected from our Visitors (“Visitor Data”)

When Visitors use or browse one of our Sites, we collect their IP addresses and usage information such as page views, clicks, and browser type.

If a Visitor submits a request through our Inquire/Tell us about your requirement form or books a demo, we may collect the Visitor’s: name, email, company, third party integrations, date and time of demo, expected usage, country, IP address and other miscellaneous information.

We use this Visitor Data to provide the Visitor with the information or materials requested, including marketing materials, newsletters and other related content, perform analytics on how the Site, Apps, and Services are used, improve the use of the Site, Apps, or Services, and for other legitimate business purposes.

Data provided by our Customers (“Customer Data”)

During a Customer’s use of the Apps and Services, Customer’s employees are asked to provide information such as name and contact information, including email address, address, telephone, or other relevant Personal Data.

Customer Data is used by Omnitoria to identify each Customer and provide them with access to the Apps and Services, to bill Customers, and to meet Omnitoria’s contractual obligations. We also use Customer Data to improve our Apps and Services and to provide Customers with notices about improvements and best practices in using the Apps and Services, as well as other legitimate business purposes.

It is the Customer’s responsibility to ensure that collection and processing of data used with our Apps is created and handled in accordance with applicable laws. For Customers in the EEA, please see our GDPR Notice. For Customers in California, please see our CCPA Notice.

Personal Data Collected Indirectly

Tracking Data, IP Addresses and Device Fingerprints

Omnitoria tracks whether a Visitor lands on the Omnitoria Sites from an external source (such as a link on another website or in an email), as well as IP addresses from which the site is accessed and information about the computing device (fingerprint) used to access the Sites. Omnitoria uses this information to improve the Site, Apps, and Services, as well as to prevent fraud and secure information.

Information from Third Parties

Omnitoria collects Personal Data and other data from third parties that provide us with lists of potential Customers and their contact information, if such potential Customers give permission to those third parties to share their information with us. Omnitoria uses this information for its own marketing purposes.

Cookies

We currently do not use cookies and other technologies to track the use of our websites and apps. If in the future, we use cookies, we will provide a Cookie Policy and opportunity to choose not to allow cookies. 

Visitors have the ability to accept or decline cookies that are not strictly necessary. Most web browsers automatically accept cookies, but individuals can usually modify browser settings to decline cookies. More information about disabling cookies is available at www.allaboutcookies.org. Choosing to decline certain cookies may result in decreased functionality on Omnitoria Site, Apps and Services.

“Do Not Track”

Omnitoria’s Site, Apps, and Services may not respond to Do Not Track (“DNT”) signals. For more information on DNT settings generally, please visit https://allaboutdnt.com/.

We collect data when you communicate with us

If you communicate with us directly, we will collect any Personal Data contained in such communications.

Automated decision making

Omnitoria may use automated decision making using a variety of signals derived from account to help identify and suspend accounts sending spam or engaged in other abusive or fraudulent activity or who have not engaged with the us for an extended period of time. Holders of accounts suspended under these circumstances are notified of the suspension and given an opportunity to request human review of the suspension decision.

How we share your personal data

Data Processors and Subprocessors

Omnitoria discloses Personal Data to our third-party agents, contractors, or service providers who are hired to perform services on our behalf. These providers may operate or support certain functions of the Services, and in some cases collect information directly. Below is an illustrative list of functions for which we may use third-party service providers:

• Analytics services, such as Google Analytics
• Billing services and payment gateway providers, such as Stripe
• Hosting and content delivery network services, such as Bluehost and Heroku

Unless you and the Company have agreed otherwise, we generally do not directly collect your payment information and we do not store your payment information. We use a third-party payment processor, such as Stripe, which collects payment information on our behalf in order to complete transactions such as to purchase our Apps. While our administrators are able to view and track actual transactions via the third-party payment processor’s customer portal, with the exception of the last 4 digits of your credit card, credit card type, zip code and expiration date, we do not have access to or process your credit card information.

Business Transfers

As we continue to grow, we may purchase websites, applications, subsidiaries, and other businesses or business units. We may share your data among our corporate group companies. Alternatively, we may sell businesses or business units, merge with other entities, and/or sell assets or stock, in some cases as part of a reorganization or liquidation in bankruptcy. As part of these transactions, we may transfer your Personal Data to a successor entity upon a merger, consolidation or other corporate reorganization in which Omnitoria participates, or to a purchaser or acquirer of all or a portion of Omnitoria’s assets, bankruptcy included.

Legal Obligations and Security

We will preserve or disclose your Personal Data in limited circumstances (other than as set forth in this Privacy Policy), including: (i) with your consent; (ii) when we have a good faith belief it is required by law, such as pursuant to a subpoena, warrant, or other judicial or administrative order (as further explained below); (iii) to protect the safety of any person; to protect the safety or security of our Services or to prevent spam, abuse, or other malicious activity of actors with respect to the Services; or (iv) to protect our rights or property or the rights or property of those who use the Services.

If we are required to disclose Personal Data by law, such as pursuant to a subpoena, warrant, or other judicial or administrative order, our policy is to respond to legal mandates that are properly issued.

Note that if we receive information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.

How we store your data

Retention

We retain your Personal Data in accordance with your instructions, including those in the applicable terms of service accepted by you and any terms governing your use of the Apps and Services. We may also retain your Personal Data where we have an ongoing legitimate business purpose for doing so. We must retain information when it is needed for the establishment, exercise or defense of legal claims (also known as a “litigation hold”). In this case, we retain the information as long as needed for exercising respective potential legal claims.

We use the following criteria to determine our retention periods: the amount, nature and sensitivity of your information, the reasons for which we collect and process your Personal Data, the length of time we have an ongoing relationship with you and provide you with access to our Services, and applicable legal requirements.

If you have questions about, or need further information concerning, our data retention periods, please send an email at privacy@omnitoria.io.

Deletion

Omnitoria will delete Personal Data upon request, unless deletion is prohibited by law. At Omnitoria’s option, we may delete Personal Data one year after our business relationship ends, subject to our document retention policies and practices. When we have no ongoing legitimate business purpose to process your Personal Data, we may either delete or anonymize it. Deletion may not be possible if your Personal Data was anonymized. In that case, the anonymized data will not be able to be combined with other data to identify you.

If you ask Omnitoria to delete specific Personal Data of yours, and we are the data controller, we will honor your request by deleting or anonymizing the data unless deleting that information prevents us from carrying out necessary business functions, such as delivering and billing for our services, calculating taxes, or conducting required audits and fulfilling contractual obligations to our Customers or others.

If you are an individual in the EEA or a California resident, please see the relevant GDPR Notice and CCPA Notice with respect to exercising your right to deletion.

How you can control your data

Visitors and Customers who wish to request access to or correction of Personal Data for which Omnitoria is the data controller should contact Omnitoria at privacy@omnitoria.io. Where Omnitoria is the data processor or subprocessor of your Personal Data, Visitors or Customers should contact the relevant data controller to request access to or correction of that Personal Data.

Individuals located in the EEA or residents of California have additional rights as set forth in our relevant GDPR Notice and CCPA Notice.

How we keep your data safe

Omnitoria has a data protection officer (“Data Protection Officer”) who is responsible for Omnitoria’s compliance with and enforcement of this Privacy Policy. The Data Protection Officer is available to answer questions from any employees, Visitors, Customers, business partners, vendors, or others who may have questions concerning this Privacy Policy or Omnitoria’s data security practices. Omnitoria’s Data Protection Officer may be contacted at: data-protection-officer@omnitoria.io.

Security

We cannot guarantee, ensure or warrant the security of any information transmitted to the Company. All transmissions of information are done at the sender’s own risk. Once we are in possession of information, we will make reasonable efforts to ensure the security of the information within our systems.

Your personal information and files are stored on Omnitoria’s servers and the servers of companies we hire to provide services to us.

Omnitoria has adopted physical, technological, and administrative procedures designed to safeguard and secure the information we process. By using this Site, Apps or Services or by providing Personal Data to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Site, Apps or Services.

Privacy Shield

Omnitoria complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Omnitoria has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. To see a more detailed description about our participation with Privacy Shield, please see the Privacy Shield section in our GDPR Notice.

The Privacy Shield program applies to the processing of Personal Data in regards to the collection, use and retention of Personal Data from visitors and customer employees located in Switzerland and the EU and EEA, as set out by the U.S. Department of Commerce. Omnitoria is responsible for the processing of Personal Data it receives and subsequently transfers to a third party acting as an agent on its behalf under the Privacy Shield Framework. Omnitoria complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. Omnitoria is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Omnitoria encourages you to contact our privacy team at privacy@omnitoria.io should you have any Privacy Shield-related (or general privacy-related) complaint. As part of our participation in the Privacy Shield program, we will resolve disputes you have with us in connection with our policies and practices through JAMS ADR. For more information and to contact JAMS ADR directly, visit https://www.jamsadr.com/eu-us-privacy-shield. As a last resort and in limited situations, Swiss and EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement. You can find the relevant supervisory authority name and contact details by visiting https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are….

Nevada Residents

If you are a resident of Nevada, this entire Privacy Policy applies to you as well as the following. You may direct a business that operates an internet website not to sell certain personal information a business has collected or will collect about you.

Omnitoria does not sell your personal information pursuant to the definitions under Nevada law.

Acceptance

You agree that you have carefully read this document and agree to its contents. If you choose not to agree with this Privacy Policy, then you should refrain from using the Site and Apps

Omnitoria reserves the right to change our Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will provide notice to you of these changes, which may be by email to you, by posting a notice of such changes on our apps and websites, or by other means consistent with applicable law. Unless your express consent is required by law, your continued use of the Omnitoria Site, Apps, and Services after having been notified of any such a revised Privacy Policy indicates acceptance of the revised Privacy Policy.

Contact Us

If you have questions, comments, or concerns about Omnitoria or this Privacy Policy, please email us at: privacy@omnitoria.io.

OMNITORIA, LLC

1887 Whitney Mesa Dr. #1640

Henderson, NV 89014

United States

Last updated: June 18, 2022